※ Cancellation of order will be 100% refundable only if you cancel your order within 24 hours after payment.
All other orders cancellation or refund request will be subject to cancellation fee
(25% of the order amount excluding shipping). Please note the following precautions for your order carefully.
1. Cancel your order before payment - All items
You can cancel your order before your payment. If you want to cancel, please log on to 'My Account' page and click the 'Cancel Order' button.
2.Automatic cancel of order - All Items
If payment confirmation can not be made within 2 days from the order date, the order will be automatically canceled.
If you want to recover your order after automatic cancellation, please request it via Q&A board. Limited or out of stock or end of order period items may not be recoverable.
3. Cancel orders for 'Made to Order' - All Resin Dolls and Limited Products
Basically, all 'Made to Order' can not be canceled after 48 hours from the payment date.
Our all resin dolls and most outfit, wigs and optional parts are basically made to order according to your order requirement.
Therefore, if an order is canceled due to circumstances beyond the control of iMda Doll, except for the death of the purchaser, disappearance, natural disaster,
or other equivalent reasons, 25% of the total order amount shall be charged as a cancellation fee.
4. Order cancellation of general merchandise - Before delivery
If you wish to cancel your order, you can 'cancel your order' directly from 'My Account'.
No cancellation fee will be charged if the cancellation of the order is normally received prior to shipment from the iMda Doll.
5. Cancellation of general merchandise order - After shipment
Please note that if your order has already been shipped before the cancellation order is received,
you will be charged for the 25% cancellation fee includes shipping and handling costs for the cancellation or return of the order.
